Sale operations Professional
Portland, Oregon

I empower our sales force using streamlined, simplified processes and tools - so they can sell!

Sr. Revenue Operations and Insight Specialist | Dec. 2019 - May 2020
SheerID

• Acted as a Salesforce Admin and co-owned the company tech stack

• Provided quarterly analysis related to bookings and pipeline trends, key metrics and KPIs

• Developed Gap to Goal analysis to evaluate sales performance to quota, coupled with business insights/recommendations to sales leaders and executive leadership

• Built automated reporting, insights, and dashboards

• Worked closely with marketing to optimize lead scoring, flow, automation, and metrics

• Executed strategic, data-driven projects with key stakeholders across the company

Applied Skills:

• Reporting & Dashboard Building

• Data Exploration and Visualization

• Strategic Planning

• Process Documentation

• Systems and Programs: Salesforce Administration, Netsuite, Excel

• Team Player and Collaborative Leader

Sales Operations Manager - Interim | June 2019 - Dec. 2019
Stumptown Coffee Roasters

• Established sales targets and bonus objectives for the second half of the year

• Identify key trends and re-roll forecast for the wholesale channel monthly

• Drove Salesforce use, adoption, and data integrity (No data debt!)

• Build & analyze reporting to offer insights and recommendations to executive team

Sales Coordinator - National Accounts & Foodservice Management | Jan 2018 - June 2019
Stumptown Coffee Roasters

• Built reports & dashboards in Salesforce & Netsuite used to track channel performance and progress toward monthly/quarterly/annual sales targets

• Owned product pricing & margin/COG analysis to manage P&L and ensuring margin health for new & existing customers

• Provided daily sales and adhoc reporting to our executive teams

Assistant Manager Wholesale Customer Support | July 2016 -Jan 2018
Stumptown Coffee Roasters

I assist in managing a team of 8 awesome associates that provide support to our wholesale accounts. I supervise and mentor the team to consistently deliver an exceptional customer experience in a fast pace environment, while maintaining accuracy and attention to detail during order entry. I assist in developing innovative ways to evolve experience in regards to customer outreach with changing needs and scale of business. I lead and oversee management of daily wholesale orders, working closely with systems and related departments to shape process for business growth. Assist in creating and maintaining reports that inform performance and cross-functional team projects.

Customer Care Advisor / Training & Development Projects | March 2015 - July 2016
Squarespace

Applied Skills:

Search Engine Optimization
Domain Management and Mapping
Google Apps Integration
MailChimp Integration
Image Formatting for Web
Responsive Design
User Experience
Social Sharing (Pinterest, Facebook, etc.)
 

Nordstorm | July 2012 - March 2015
Designer Sales

Code

CSS | Code Oregon

Filming | Editing

Final Cut Pro
Photoshop

Squarespace
Writer | Producer | Project Co-Manager

Emotional Regulation | Internal Training Video
New Hire Introduction | Internal Training Video
Productivity Skills | Internal Training Video
Brew It Beautiful | Internal Training Video
Live Chat Stories | Internal Training Video
Sensitivity & Empathy | Internal Training Video
Managers Off Site | Internal Documentary

Organizations & Affiliations